It's often when you read the same or similar things several times that you stop and take notice. This has happened to me recently - firstly it was 'Things change so fast that all books are outdated before they are published'. Then it was a story about Skype and how if they had waited to fix ...
Tag Archive: problem solving
It’s ok, I’m just learning…
We had an interesting Skype conversation at L&B this morning as Caroline shared the story of how her 6 year old had dismantled his bed with an allen key last night! Dilesh responded 'Oh dear' which was exactly what I'd been about to type ...so instead I wrote 'Clever boy'. Now that was very easy for ...
Manager's Coach
Hi there! This weeks task is all about getting the job done ...but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets. The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people ...
Top training room tips from our Associates
For a little Leaps and Bounds insight click here for top tips from our Associates. Check out all the free stuff in our reports section on the website and subscribe to our ezine that contains many useful tips and articles for managers and trainers.
Customer Service – Bigger Picture
Ok, so last night I had to renew my car insurance. I had already received a renewal notice from my current insurers with a quote that was over £150 more than the premium I paid last year... and rather than ...
Questions, Questions
In our creativity workshops, we challenge people to ‘Think Like a Beginner’ and ‘Have the Mind-set of a 7 year Old’ when using creativity to problem solve. Here are some wonderful unanswered questions (that were sent to us on a fun email!!) that may get you into a ‘Beginners Mindset’ or may just bring a smile ...
