After watching match of the day recently and seeing the highlights(?) of my team, West Ham United, notch up yet another defeat my friends and I launched into yet another discussion for all the possible reasons for the string of dismal results. Was it the manger? Were our players just not good enough? Did we ...
Tag Archive: Management
What’s your bedside manner?
We have been sharing our thoughts on trust over the past couple of weeks. Trust is developed through a belief and reliance on someone - that they are who they say they are and they will do what they say they will do. On a recent visit to the hospital I was taken aback by the ...
A little trust goes a long way
Our clients often tell us about the behaviours they want to see in their people - whether these relate to the way they serve customers, the way they manage or they way they approach work in general. While it's relatively straight forward to describe behaviours, encouraging the right one's is another matter - a fact ...
Manager's Coach
Hi there! This weeks task is all about getting the job done ...but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets. The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people ...
Welcome :-) Managers Coach
Hello there Glad you popped in. By now you will have received your first email and will have planned in when you are going to complete your tasks. Why not use this space to share your successes and challenges with your fellow travellers - there are around 200 of you in total! Just click on comments and ...
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
What can you learn from a Business Safari?
Last week I was on holiday in the beautiful New Forest (Would recommend the Beaulieu hotel to anybody wanting a forest retreat, chill out and scrummy food!) and on Tuesday my hubby and I visited Longleat – the safari park featured ...
Time Spent at Work VS Contribution
There was an interesting piece on GMTV yesterday morning questioning whether people were getting their work-life balance right or wrong. Check out their article here
Internal Motivation creates World Class Customer Service
As many of us are doing at the moment I have started scrutinizing every penny that leaves my bank account – thank goodness for on-line banking, where would we be without it!
A lesson in recession management from Andy Murray?
No-one could mistake the doom and gloom of the headlines this morning. Not only do few people think Andy Murray can win Wimbledon but we also found out that the UK economy contracted by 2.4% in the first quarter of 2009, its biggest decline in 51 year. Let's link these stories. When people are faced with ...
