I'd currently put myself in the category of reluctant customer for one hire car company. Having had a no hassle flight that arrived on time, a colleague and I waited for 50 minutes at Edinburgh airport to pick up our hire car - almost the same time as our flight from Stansted! Now, perhaps everyone was in a pretty ...
Tag Archive: Learning
"You can find inspiration in everything"
This is the title of a book written by Paul Smith, the great British Designer and it is absolutely the approach to business that we need to guide us to enhance the customer service we offer. In the sheer busyiness of our days we replicate/ copy - it is human nature after all. We are programmed to ...
Developing a service culture according to Dr Seuss
I heard two customer service anecdotes yesterday from a friend about separate companies who are both finding it challenging to maintain their market share. As you review these short anecdotes consider, from whatever perspective you choose if either response from a customer service representative is actually OK or not. Situation 1 – “I am sure you ...
Why do staff just Grin and Bear it!!
In the recent CIPD survey it's reported that job satisfaction amongst employees has gone up significantly since the last survey three years ago. But before you get too excited the survey also concludes that this may be due to people feeling lucky to have job rather than genuine satisfaction with their organisation. People may ...
Take time to learn each day
We've all been actively involved in Learning at Work Day which has been hugely rewarding and lots of fun. And it's left me wondering ...'If we need to have a LAW day does that mean that many of us don't think about how much we are learning every day?' Learning comes in many forms and so ...
10 minutes up front saves an hour later
This one is for Sheila, our very own Office Angel....... a promise that I will do better and a hope that I can reduce the frustration in my working (and family) lives with this short reminder. With a thank you to Carly who reminded me of it in our teleseminar on Monday. There's that well used ...
Personal Impact and atttitude
[youtube]http://www.youtube.com/watch?v=txBh-vYgb-E [/youtube]Obama has just completed his first 100 days in office check out his review. Hasn't that time flown by? In business we talk about first 100 days for new joiners and how to help them maximise their ...
The Law of Attraction
The Law of Attraction teaches us that you get what you focus on - so where is your current focus being placed and are you getting what you want from it? If not, Change It! Our suggestion would be to grab a blank sheet of A4 paper, a glue stick and about ...
Hello welcome to our world!
Welcome to our blog. Leaps & Bounds vision is to encourage, engage and excite people to be the very best of themselves at work. In essence to help each person be their very own superhero. So in our blog we will aim to share with you ...
