On my travels over recent weeks there is one thing that has struck me –people’s lack of awareness of the impact of their actions on others. How often do you think about your interactions and the impact they leave on others? How often have you left unfinished discussions whether personal or in business because it’s easier to ...
Tag Archive: Leadership
When is 'good enough' good enough?
It's often when you read the same or similar things several times that you stop and take notice. This has happened to me recently - firstly it was 'Things change so fast that all books are outdated before they are published'. Then it was a story about Skype and how if they had waited to fix ...
Manager’s Coach – Week 2
Hi there! This weeks task is all about getting the job done ...but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets. The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people ...
Manager's Coach
Hi there! This weeks task is all about getting the job done ...but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets. The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people ...
The Manager’s Coach – Week 1
This week is all about YOU! And so we do hope you've made a positive start to the journey by giving yourself the time you need to focus on your actions. As a quick reminder, those actions are: 1. Take a five minute break from being busy to just 'be'. See what you notice when you stop, look ...
Welcome :-) Managers Coach
Hello there Glad you popped in. By now you will have received your first email and will have planned in when you are going to complete your tasks. Why not use this space to share your successes and challenges with your fellow travellers - there are around 200 of you in total! Just click on comments and ...
Talent by Tom Peters – book review
We have been developing a theme of talent and how to maximise it in organisations so we dusted off our copy of ‘Talent, develop it, sell it, be it’ and thought it would be good to do a summary for our blog. Tom’s approach is straight forward and blunt. This book encourages you to think about what you ...
Technology, talent and leadership
Following the success of the first L & D forum we have developed a white paper for you to pull together current thinking on leadership and talent management. In today's economy we have to be creative to get 'more for less' and support each individual to make their best contribution possible. The more we stretch our ...
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
Best of twitter last week
Hi there, Our regular weekly update of useful content we found on twitter. 1. ChangeManagement models in slide format http://rapidbi.com/created/managementmodels.html from rapidbi 2. Super article on Zappos Call centre from the people who run it! http://bit.ly/ZVwks 3. A slideshow about the changing face of leadership with a case study from United Airlines
