Hi there and Happy Friday to you all! Here is our weekly update of our favourite twitters and blog posts for the week: 1. 10 Branding and Marketing Trends for 2010 - http://tinyurl.com/ycadk8x 2. Reading Oxford union debate on e-learning. http://bit.ly/2tUor4 3. Top tips for a customer service culture from Marketing Donut http://bit.ly/3NApbB 4. Employees as stars - how do ...
Tag Archive: customer service
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
What can you learn from a Business Safari?
Last week I was on holiday in the beautiful New Forest (Would recommend the Beaulieu hotel to anybody wanting a forest retreat, chill out and scrummy food!) and on Tuesday my hubby and I visited Longleat – the safari park featured ...
Best of twitter last week
Hi there, Our regular weekly update of useful content we found on twitter. 1. ChangeManagement models in slide format http://rapidbi.com/created/managementmodels.html from rapidbi 2. Super article on Zappos Call centre from the people who run it! http://bit.ly/ZVwks 3. A slideshow about the changing face of leadership with a case study from United Airlines
How much do brands value you?
The first email in my inbox this morning said - you simply have to read this. So I did... In a nutshell it was a link to a blog by Paul McCrudden about a personal experiment he conducted where for 6 weeks he recorded the time and money he spent as a consumer of various brands ...
The reluctant customer
I'd currently put myself in the category of reluctant customer for one hire car company. Having had a no hassle flight that arrived on time, a colleague and I waited for 50 minutes at Edinburgh airport to pick up our hire car - almost the same time as our flight from Stansted! Now, perhaps everyone was in a pretty ...
Are you a corporate athelete
Now more than ever we need to be leaner, fitter, stronger, faster... the list can go on and on and there are always many lessons that we can bring into business from sport and vice versa. Previously, I have challenged you to explore which of the skills needed for your job fell into three categories: Mental ...
Internal Motivation creates World Class Customer Service
As many of us are doing at the moment I have started scrutinizing every penny that leaves my bank account – thank goodness for on-line banking, where would we be without it!
Some of the best of twitter this week
Happy Friday, Here are some of the best bits of Twitter we have seen this week. Please comment and tell us your favourites or come and see us on Twitter at http://twitter.com/LeapsBounds
Undercover Boss
Just seen 'Undercover Boss' in which a Marketing Director went undercover in his Holiday Parks undertaking roles as entertainer, cleaner and even cook. He visited 2 parks with very different atttitudes to work - one negative, lead by lack lustre and frustrated supervisors; the other content and proud - lead by a dynamic supervisor. For me, ...
