Now more than ever we need to be leaner, fitter, stronger, faster... the list can go on and on and there are always many lessons that we can bring into business from sport and vice versa. Previously, I have challenged you to explore which of the skills needed for your job fell into three categories: Mental ...
Tag Archive: Call Centre
Internal Motivation creates World Class Customer Service
As many of us are doing at the moment I have started scrutinizing every penny that leaves my bank account – thank goodness for on-line banking, where would we be without it!
Customer Service – Bigger Picture
Ok, so last night I had to renew my car insurance. I had already received a renewal notice from my current insurers with a quote that was over £150 more than the premium I paid last year... and rather than ...
