Hi there and Happy Friday to you all!
Here is our weekly update of our favourite twitters and blog posts for the week:
1. 10 Branding and Marketing Trends for 2010 – http://tinyurl.com/ycadk8x
2. Reading Oxford union debate on e-learning. http://bit.ly/2tUor4
3. Top tips for a customer service culture from Marketing Donut http://bit.ly/3NApbB
4. Employees as stars – how do you shout about your talent? http://www.youtube.com/watch?v=jqLPHrCQr2I&feature=player_embedded
5. Planning ideas for National Customer Service Week http://www.nationalcustomerserviceweek.com/Ideas.aspx
6. A lovely short film/poem helping remind us that we CAN control our attitude http://www.danceintherainmovie.com/
7. How to make customer service fun! Some simple tips to apply today – how many of your customers do you treat like new friends? http://www.ehow.com/how_2066026_make-customer-service-fun.html
8. And finally – just for fun a song to make sense of the connection between your phone and everything else! http://www.youtube.com/watch?v=WjJSWoGbKKI
Enjoy clicking on as much as we did!
Have a great weekend, and don’t forget to sign up to our FOC 12 Week Managers Development Journey! http://tinyurl.com/yaqyjtq
