Happy Friday, Here are some of the best bits of Twitter we have seen this week. Please comment and tell us your favourites or come and see us on Twitter at http://twitter.com/LeapsBounds
Category Archives: News
Top training room tips from our Associates
For a little Leaps and Bounds insight click here for top tips from our Associates. Check out all the free stuff in our reports section on the website and subscribe to our ezine that contains many useful tips and articles for managers and trainers.
Strategic decision making
You can observe a general state of paralysis or indecision around, not just in businesses but at home too - "Should I spend?" "Should we go away?" And in business "Should we invest?" These types of questions are limiting by the very nature of the question. The question drives the critic in us and eventually ...
The changing demographics of the UK
I recently attended an inspirational talk in celebration of the Open University's 40th anniversary given by Trevor Phillips who is the chair for the Human Rights and Equality Commission. For those of you who don’t know him check him out www.trevorphillips.eu/ The focus of his talk was the similarity between the values and inspiration of ...
A lesson in recession management from Andy Murray?
No-one could mistake the doom and gloom of the headlines this morning. Not only do few people think Andy Murray can win Wimbledon but we also found out that the UK economy contracted by 2.4% in the first quarter of 2009, its biggest decline in 51 year. Let's link these stories. When people are faced with ...
It's what's inside that counts
Today businesses need and EXPECT more bang for their bucks. But they also expect a long term impact. There have been many diverse studies completed on motivational theory and what turns people on at work but how do these apply in today's context? Many companies still distrust and manage to prevent people messing up. Performance ...
Customer Service – Bigger Picture
Ok, so last night I had to renew my car insurance. I had already received a renewal notice from my current insurers with a quote that was over £150 more than the premium I paid last year... and rather than ...
Developing a service culture according to Dr Seuss
I heard two customer service anecdotes yesterday from a friend about separate companies who are both finding it challenging to maintain their market share. As you review these short anecdotes consider, from whatever perspective you choose if either response from a customer service representative is actually OK or not. Situation 1 – “I am sure you ...
Britain's Got Talent
Hi there, As somebody who’s both completely engrossed in performance arts and also loves a bit of reality TV, I’m in front of the TV with my cuppa ...
Have you stopped THINKING?
How often do you take time to “people watch”? You know my wife loves it and I could never understand what ...
