Now more than ever is the time to celebrate those people and organisations who do great work in looking after their customers so we are thrilled to remind you that our friends at CSTN network are very excited to announce this year's Customer Service Awards key dates as follows: Nominations open January 4th 2011 Closing date for ...
Category Archives: News
Interested in cutting edge creative talent
Invitation to an event
An outstanding achievement
Dilesh blogged earlier this week about how success often comes when you focus on what you have to gain rather than what you have to lose and another great example happened last night as Fulham reached the final of the Europa league. It was a great night in our house for a lifelong Fulham fan (well ...
Your management strengths
Our aim is always to provide you with useful tools and ideas that support you to bring out the best of yourself and those around you at work. As such, for those of you who enjoy psychometric tests and quizzes, the Chartered Institute of Management (CMI) have brought out a wonderful app that allows you to ...
Snow, sledging and the consequences of our actions
With the news that the only safe way to get across icy roads is on all fours and that the snow brings out the inner child in even the most hardened police officers, we are reminded that even when the going gets tough we can all influence something to make our lives at work and ...
Service… take two…
As it is Customer Service month for us at Leaps and Bounds I am analysing and learning from every interaction I have as a customer even more than normal... and today's analysis comes from an interaction I had yesterday with Janet - A lovely lady who works in my local Waitrose in Hythe, Kent. What I've ...
Technology, talent and leadership
Following the success of the first L & D forum we have developed a white paper for you to pull together current thinking on leadership and talent management. In today's economy we have to be creative to get 'more for less' and support each individual to make their best contribution possible. The more we stretch our ...
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
Time Spent at Work VS Contribution
There was an interesting piece on GMTV yesterday morning questioning whether people were getting their work-life balance right or wrong. Check out their article here
Plan, plan and plan again!
Plan, plan and plan again. With all this talk about the credit crunch, with some banks making money and some ...
