As it is Customer Service month for us at Leaps and Bounds I am analysing and learning from every interaction I have as a customer even more than normal... and today's analysis comes from an interaction I had yesterday with Janet - A lovely lady who works in my local Waitrose in Hythe, Kent. What I've ...
Category Archives: Learning
Best Of Twitter
Hi there and Happy Friday to you all! Here is our weekly update of our favourite twitters and blog posts for the week: 1. 10 Branding and Marketing Trends for 2010 - http://tinyurl.com/ycadk8x 2. Reading Oxford union debate on e-learning. http://bit.ly/2tUor4 3. Top tips for a customer service culture from Marketing Donut http://bit.ly/3NApbB 4. Employees as stars - how do ...
Talent by Tom Peters – book review
We have been developing a theme of talent and how to maximise it in organisations so we dusted off our copy of ‘Talent, develop it, sell it, be it’ and thought it would be good to do a summary for our blog. Tom’s approach is straight forward and blunt. This book encourages you to think about what you ...
Best of twitter last week
Hi there, Our regular weekly update of useful content we found on twitter. 1. ChangeManagement models in slide format http://rapidbi.com/created/managementmodels.html from rapidbi 2. Super article on Zappos Call centre from the people who run it! http://bit.ly/ZVwks 3. A slideshow about the changing face of leadership with a case study from United Airlines
Boosting Your Vitality At Work
Last week I delivered one of our Quick Wins Workshops ‘The Feel Good Fete’ where people create ideas to help them feel great at the end of each working day rather than wanting to slump on the sofa as soon ...
Top training room tips from our Associates
For a little Leaps and Bounds insight click here for top tips from our Associates. Check out all the free stuff in our reports section on the website and subscribe to our ezine that contains many useful tips and articles for managers and trainers.
Leadership Today
This week at Leaps and Bounds we have been discussing what it takes to be the BEST leader in today's current economic climate. In our true 'Way of Being' :-) we started by considering what the challenges and sticking points are that managers and leaders currently face within organisations... then moved swiftly on to chatting about the three levels of mastery (and ...
Why do staff just Grin and Bear it!!
In the recent CIPD survey it's reported that job satisfaction amongst employees has gone up significantly since the last survey three years ago. But before you get too excited the survey also concludes that this may be due to people feeling lucky to have job rather than genuine satisfaction with their organisation. People may ...
Take time to learn each day
We've all been actively involved in Learning at Work Day which has been hugely rewarding and lots of fun. And it's left me wondering ...'If we need to have a LAW day does that mean that many of us don't think about how much we are learning every day?' Learning comes in many forms and so ...
Test Your Brain
See how alert, awake and connected your brain is... This simple test is challenging your right/left brain processing.
