As a local league badminton player with visions of being amazing sometime soon, I've invested time and money into having some personal coaching with an ex-England player who is brilliant. I now realise that I've been playing for 17 years with chronic bad habits which if I'm going to be amazing I need to change. ...
Category Archives: Learning
It comes back to brilliant basics
This is a simple yet valuable lesson which I picked up from my dancing teacher. Whilst having a dancing lesson ready to prepare us for the highest medal examination, my dancing partner and I were clearly struggling with a complex move. My teacher then made us break the move down and it became clear that the ...
Do you LOVE what you do?
At a recent lunch in a well known food chain (enticed by its offer of 3 courses for not a lot of money), my experience was far from expected. Instead I experienced a server who engaged with us immediately who made us feel like his only customers. Looking round at the other tables who were ...
When is a swimming pool not a swimming pool?
Thwarted by the impact of seasonal weather, the manager of the municipal swimming pool in La Tranche took matters into his own hands to enhance revenues. Taking a more resourceful view of what a swimming pool could he recreated the concept of their swimming pool. First he recognised that in the beautiful weather ...
The push and pull of creating a following
Competitive edge used to be because you had better machines that worked faster, then it was because you had more money to spend on advertising but now the global, competitive marketplace is very different. This is the third blog in which we have chatted about creating a following. In this short blog we share our thoughts ...
Tribes and Cool Britannia
Our reflection on 'Tribes' ties in with an interesting report on Newsnight recently. The focus of this report was analysing how we can reclaim our status of ‘Cool Britannia’ and get our industries moving again to flourish as a nation. The report found that there is a trend amongst new businesses. They no longer seek ...
Learning through an experience
A 6 year old boy learns that a school sweatshirt can't fit over a cycling helmet by trying it, not because his mother tells him. A 9 year old girl learns that she will get hurt by her younger brother when she pushes him first. Not because her mother has told her (repeatedly) that it ...
It took 10 years to be an overnight success
Yesterday on Radio 1 (Fearne Cotton) they replayed a line from ‘Pineapple Dance Studios’ on Sky 1. "It took 10 years to be an overnight success". People thought this was hilarious. But it got me thinking. It often takes one little thing to help you breakthrough your own barriers and if you consider this statement ...
It’s ok, I’m just learning…
We had an interesting Skype conversation at L&B this morning as Caroline shared the story of how her 6 year old had dismantled his bed with an allen key last night! Dilesh responded 'Oh dear' which was exactly what I'd been about to type ...so instead I wrote 'Clever boy'. Now that was very easy for ...
Beloved companies
As we are focussing on customer service as our theme for October I was delighted to read about a new book due to be published in the UK in November. 'I love you more than my dog' by Jeanne Bliss is all about the decisions companies make that lead to extremely loyal customers. It is about ...
