Now more than ever we need to be leaner, fitter, stronger, faster... the list can go on and on and there are always many lessons that we can bring into business from sport and vice versa. Previously, I have challenged you to explore which of the skills needed for your job fell into three categories: Mental ...
Category Archives: customer service
Internal Motivation creates World Class Customer Service
As many of us are doing at the moment I have started scrutinizing every penny that leaves my bank account – thank goodness for on-line banking, where would we be without it!
Undercover Boss
Just seen 'Undercover Boss' in which a Marketing Director went undercover in his Holiday Parks undertaking roles as entertainer, cleaner and even cook. He visited 2 parks with very different atttitudes to work - one negative, lead by lack lustre and frustrated supervisors; the other content and proud - lead by a dynamic supervisor. For me, ...
"You can find inspiration in everything"
This is the title of a book written by Paul Smith, the great British Designer and it is absolutely the approach to business that we need to guide us to enhance the customer service we offer. In the sheer busyiness of our days we replicate/ copy - it is human nature after all. We are programmed to ...
Take time to learn each day
We've all been actively involved in Learning at Work Day which has been hugely rewarding and lots of fun. And it's left me wondering ...'If we need to have a LAW day does that mean that many of us don't think about how much we are learning every day?' Learning comes in many forms and so ...
