At a recent lunch in a well known food chain (enticed by its offer of 3 courses for not a lot of money), my experience was far from expected. Instead I experienced a server who engaged with us immediately who made us feel like his only customers. Looking round at the other tables who were ...
Category Archives: customer service
Customer Service Training Awards
Now more than ever is the time to celebrate those people and organisations who do great work in looking after their customers so we are thrilled to remind you that our friends at CSTN network are very excited to announce this year's Customer Service Awards key dates as follows: Nominations open January 4th 2011 Closing date for ...
The push and pull of creating a following
Competitive edge used to be because you had better machines that worked faster, then it was because you had more money to spend on advertising but now the global, competitive marketplace is very different. This is the third blog in which we have chatted about creating a following. In this short blog we share our thoughts ...
Who’s in your tribe?
We are at a tipping point. A time of decision. Those who succeed will make a decision and be prepared to take bold steps. New companies are leaping across the cavern and overtaking established competitors leaving them in their wake. The rules of this new economy are changing the way we work and we diverge ...
Simplicity rules ok
In today’s information rich world, where you can find out absolutely anything at the touch of a button and be communicating simultaneously to three different people (or in practice, many more), business needs to find a simpler way of connecting with their staff and customers. So this year we are becoming the champion for keeping ...
Beloved companies
As we are focussing on customer service as our theme for October I was delighted to read about a new book due to be published in the UK in November. 'I love you more than my dog' by Jeanne Bliss is all about the decisions companies make that lead to extremely loyal customers. It is about ...
Service…..
How can it be? I am still amazed in this present climate that one company would allow you to walk out of their store to a competitor because the rules were you had to wait in a queuing system that meant it would be 2 hours, yes that’s right 2 hours to be served when there ...
Best Of Twitter
Hi there and Happy Friday to you all! Here is our weekly update of our favourite twitters and blog posts for the week: 1. 10 Branding and Marketing Trends for 2010 - http://tinyurl.com/ycadk8x 2. Reading Oxford union debate on e-learning. http://bit.ly/2tUor4 3. Top tips for a customer service culture from Marketing Donut http://bit.ly/3NApbB 4. Employees as stars - how do ...
How much do brands value you?
The first email in my inbox this morning said - you simply have to read this. So I did... In a nutshell it was a link to a blog by Paul McCrudden about a personal experiment he conducted where for 6 weeks he recorded the time and money he spent as a consumer of various brands ...
The reluctant customer
I'd currently put myself in the category of reluctant customer for one hire car company. Having had a no hassle flight that arrived on time, a colleague and I waited for 50 minutes at Edinburgh airport to pick up our hire car - almost the same time as our flight from Stansted! Now, perhaps everyone was in a pretty ...
