Hi there! This weeks task is all about getting the job done ...but interestingly the way we can do that most effectively is by taking a balanced approach to our goals and targets. The balanced scorecard approach encourages us to consider financial goals, delivering to our customers, looking at our systems and procedures and supporting our people ...
Author Archives: Leaps-and-Bounds
Service… take two…
As it is Customer Service month for us at Leaps and Bounds I am analysing and learning from every interaction I have as a customer even more than normal... and today's analysis comes from an interaction I had yesterday with Janet - A lovely lady who works in my local Waitrose in Hythe, Kent. What I've ...
The Manager’s Coach – Week 1
This week is all about YOU! And so we do hope you've made a positive start to the journey by giving yourself the time you need to focus on your actions. As a quick reminder, those actions are: 1. Take a five minute break from being busy to just 'be'. See what you notice when you stop, look ...
Scientific Proof that Internal Motivators work better than External Motivators
A few weeks ago I blogged about Internal Motivation and how it creates World Class Customer Service (read the post).
What can you learn from a Business Safari?
Last week I was on holiday in the beautiful New Forest (Would recommend the Beaulieu hotel to anybody wanting a forest retreat, chill out and scrummy food!) and on Tuesday my hubby and I visited Longleat – the safari park featured ...
Boosting Your Vitality At Work
Last week I delivered one of our Quick Wins Workshops ‘The Feel Good Fete’ where people create ideas to help them feel great at the end of each working day rather than wanting to slump on the sofa as soon ...
Top training room tips from our Associates
For a little Leaps and Bounds insight click here for top tips from our Associates. Check out all the free stuff in our reports section on the website and subscribe to our ezine that contains many useful tips and articles for managers and trainers.
The Law of Attraction
The Law of Attraction teaches us that you get what you focus on - so where is your current focus being placed and are you getting what you want from it? If not, Change It! Our suggestion would be to grab a blank sheet of A4 paper, a glue stick and about ...
Choices, choices, choices
Recently I hear more and more people say that they feel they don’t have as many choices as they used to and that the economic climate is making them feel cornered. The truth is you do still have these choices but maybe you feel more fear in exercising that right. Yesterday we did some filming to ...
Hello welcome to our world!
Welcome to our blog. Leaps & Bounds vision is to encourage, engage and excite people to be the very best of themselves at work. In essence to help each person be their very own superhero. So in our blog we will aim to share with you ...
