lastminute.com

Holiday Autos staff had little or no training and needed support in improving service. Customers were looking forward to the relaxation and fun of their holiday but staff were indifferent and going through the motions.

We ran a one day customer service and sales programme for the staff and with manager support they now have loads of fun at work and customers have started to enjoy the experience. The end result is referrals and repeat business as well as greater sale conversion.